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Fees & Appointments

  • Fees must be paid at the time of your consultation.
  • Initial fees may vary depending on the nature of your consultation.
  • The Medicare Fees and Rebates structure forms the basis of our billing policy.
  • Private vaccinations are not covered by Medicare, therefore receive no rebate.
  • Please discuss any concerns with our reception staff.

Monday to Friday

Not including Public Holidays

Saturday / Public Holidays

No Bulk Billing

Appointments

Appointments are required to see or speak to all practitioners. Appointments are at 10-minute intervals for Dr Nicola, Dr Burke, Dr Sultana and Dr Rupassara; and 20-minute intervals for Dr Miao. You can book appointments by calling the clinic on 9773 1100 or online via the Bookings button on our website

Telehealth

Telehealth appointments are telephone calls with the doctor. These calls require an appointment and cost the same as a regular face-to-face appointment. Medicare requires that patients have seen the doctor face-to-face within the last 12 months in order to receive a rebate.

Double Appointments

Please book a double appointment if you require extra time or if you have several problems to discuss. Some types of appointments will always require a 20 minute appointment, these include but are not limited to: New Patients, Care Plans, Paperwork, Cervical Screenings, Mental Healthcare Plans and Skin Checks. If you are unsure, please speak to one of our friendly receptionists.

Appointments with a Nurse

Appointments such as EPC Care Plans, Health Assessments, Dressings, Holter Monitors will be made with one of our experienced Practice Nurses.

Care Plans

Health Assessments

All Health Assessments are bulk billed and are conducted Monday to Friday. You MUST have a follow up appointment with your GP after the assessment.

Practice Information

Management of your Personal Health Information

To provide you with our health services, we need to collect certain personal information about you (such as the information contained in the new patient form, and any health or clinical information you provide to our GPs or nurses). We will generally collect this from you directly, however, we may also collect it from your authorised representative or another healthcare provider you have seen or who has referred you to our clinic.

We may use and disclose your information to third parties for the primary purpose of enabling us to provide you with health care. We require any such third parties to only use your personal information for the purposes of performing the services or activities we have engaged them to provide. For more information refer to our Privacy Policy which is available through our website or by request from our reception staff.

Emergency Contact and Next of Kin

It is important that you identify someone we can contact in case of emergency or in case we are unable to reach you.

Cultural Background, Gender, Sex and Age

It is also recommended that you inform us of your cultural background, gender, sex and age so we can provide you with the most appropriate care.

Interpreter Service

If you require an interpreter service, please let us know at the time of booking and one will be arranged.

Telephone & Electronic Access

GP’s in the practice may be contacted during normal office hours. If the GP is with a patient, a message will be taken, and you will be advised by reception staff when it is likely that the GP will return your call. Your call will be put through to a member of our clinical team in an emergency. Our emails are not constantly monitored. All script, referral or appointment requests can be made with our reception staff via telephone or in person, or online via the Booking button on our website.

After Hours Care Arrangements

In the event of an emergency dial 000 for an ambulance or go to your nearest emergency department. After hours service, DoctorDoctor is also available on 132 660.

Reminder System

Our practice is committed to preventative care. We may issue you with a reminder notice via SMS, or via phone call from time to time offering you preventative health services appropriate to your care. There are also Federal and State registers and reminder systems for certain conditions/prevention activities. If you do not wish to be part of this system, please advise the reception staff.

Test Results

It is practice policy that test results are not be given over the telephone. We do this to protect your privacy and to provide you with high quality healthcare. If your doctor wishes to discuss test results, our practice will contact you via SMS and/or phone call to arrange a follow up appointment. You may also request an appointment to discuss any results with the doctor.

Accessibility

Our main entrance is accessible for wheelchair users, prams and for patients who have difficulty with steps. All the doorways and hallways are suitable for wheelchairs. There is an accessible bathroom on the right of the reception desk.

Patient Feedback

If you have a problem or suggestion, we would like to hear it. Please feel free to talk to your doctor, receptionist or practice manager. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.

However, if you feel that you need to discuss the matter outside the surgery, you may contact: The Health Complaints Commissioner Phone: 1300 582 113 Website: hcc.vic.gov.au

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